GTCS/GTCU
General Terms and Conditions of Sale (GTCS)
Publisher: CATHERINE ANDRÉ MODE UNIT, 20 rue du Rajol, CS 10112, 12102 Millau Cedex, France
Website: www.catherineandre.com/shop (via www.catherineandre.com)
Contact: e-shop@catherineandre.com
Last update: August 27, 2025
1. Purpose and scope
These GTCS govern online sales of products offered by Catherine André on the Website. Any order implies full and unconditional acceptance of the GTCS.
2. Orders
The order is recorded once it has been validated by the customer and payment has been made.
A confirmation email summarizing the order is sent to the customer.
However, the order shall only become final once accepted by the seller, subject to product availability and the absence of any manifest error, typographical error, or technical error affecting the displayed price, the application of a discount, or the terms of the offer.
In the event of a manifest, typographical, or technical error identified before dispatch, the seller reserves the right to cancel the order after informing the customer as soon as possible. If payment has already been made, it shall be refunded in full using the same payment method, or, failing that, by any other appropriate means.
3. Products and availability
Essential product features are described on each product page. Photos are non-contractual but intended to be faithful. Offers are valid while stocks last. If an item is unavailable, we will inform you and issue a refund.
4. Prices and taxes
The prices displayed on the Website are indicated in euros and include applicable taxes, where relevant. Delivery charges are not included unless otherwise stated.
Depending on the country of delivery, the customer’s billing or shipping address, and the applicable tax rules, taxes and total amounts may be adjusted during checkout once the customer has entered their delivery details.
The final amount payable by the customer is the amount displayed on the order summary page at the time the order is confirmed, subject to any manifest error, typographical error, or technical error affecting the displayed price or the application of a promotion.
Where such an error is identified before dispatch of the order, the seller shall inform the customer as soon as possible. The customer may then either accept the order at the corrected price, where this option is offered by the seller, or request cancellation of the order with a full refund of the sums paid.
5. Promotional Offers
Promotional offers, discount codes, and pricing benefits are valid only for their period of validity and subject to the conditions applicable to them. Any discount that remains applied in error after the expiry, deactivation, or withdrawal of the offer due to a technical anomaly may be cancelled, and the order may then be corrected or cancelled in accordance with these Terms and Conditions.
6. Payment and security
Payments are processed via Crédit Agricole (e-transactions). Transactions are secured (TLS encryption, PCI DSS standard). We do not store bank data. Strong authentication (3D Secure) may be required by your bank.
7. Delivery
Timeframes: orders shipped within 3–5 business days; delivery by Colissimo (France) or FedEx (international).
Rates: France €5 (<€100), €10 (€100–600), free from €600; EU €15; Switzerland/Asia €50; Rest of World €30.
Excluded zones: Australia and Taiwan.
In the event of delay or loss, we will open an investigation with the carrier. If the package is declared lost, we will replace or refund the item.
8. Right of withdrawal and returns
You have 14 days to exercise your right of withdrawal, without justification or penalty.
Items must be returned new, unworn, unwashed, with tags and original packaging.
Return address: CATHERINE ANDRÉ MODE UNIT, 20 rue du Rajol, CS 10112, 12102 Millau Cedex, France.
Return costs: borne by you, except in the event of our error or a proven defect. Free returns from €500 purchase within mainland France.
Refund: within 14 days of receipt and verification, to the original payment method (excluding optional delivery surcharges).
Custom/personalised items: non-refundable.
9. Legal warranties
You benefit from the legal warranty of conformity (2 years) and the warranty against hidden defects. These rights apply independently of any commercial guarantee.
10. Personal data
Your data is processed for order management and in accordance with GDPR. See our Privacy & Security Policy for details.
11. Intellectual property
Website content (texts, visuals, trademarks) is protected. Any unauthorized reproduction is prohibited.
12. Consumer mediation
In the event of a dispute, and after a written complaint to our customer service (e-shop@catherineandre.com), you may refer the matter free of charge to a consumer mediator, in accordance with Articles L.612-1 et seq. of the French Consumer Code.
The official list of mediators is available on the website of the Commission for Consumer Mediation (CECMC): https://www.economie.gouv.fr/mediation-conso.
13. Liability and force majeure
We are not liable for internet interruptions or cases of force majeure (strikes, disasters, etc.) preventing execution.
14. Governing law and jurisdiction
These GTCS are governed by French law. In the event of a dispute, French courts shall have jurisdiction, without prejudice to amicable resolution or mediation.
General Terms and Conditions of Use (GTCU)
Publisher: CATHERINE ANDRÉ MODE UNIT – 20 rue du Rajol, CS 10112, 12102 Millau Cedex, France
Website: www.catherineandre.com/shop (via www.catherineandre.com)
Contact: e-shop@catherineandre.com
Last update: August 27, 2025
1. Purpose
These GTCU govern access to and use of the Website. By using the Website, you accept these GTCU without reservation.
2. Access to the Website
The Website is accessible 24/7 except during maintenance or force majeure. We may modify, suspend or interrupt access without notice for technical or security reasons.
3. Customer account
Creating an account requires accurate and up-to-date information. You are responsible for keeping your login details confidential and for activities carried out through your account. Notify us immediately in case of unauthorized use.
4. User conduct
You agree not to:
- use the Website for unlawful or unethical purposes;
- disrupt the Website’s operation (virus, attack, unauthorized access attempts);
- divert the Website for unauthorized commercial use (resale, abusive scraping).
5. Intellectual property
The Website’s content (texts, visuals, logos, trademarks) is protected by intellectual property law and remains the exclusive property of CATHERINE ANDRÉ MODE UNIT. Any unauthorized use is prohibited.
6. User reviews and content
If you submit reviews or content via the Website, you warrant that they are accurate, non-defamatory, lawful, and respectful of third-party rights. You grant us a non-exclusive license to use such content (display on the Website, marketing materials). We may delete inappropriate content.
7. Personal data and cookies
Your data is collected and processed in accordance with our Privacy & Security Policy (GDPR). You may manage your cookie preferences through our consent module.
8. External links
The Website may contain links to third-party sites. We are not responsible for their content or data protection policies.
9. Liability
We implement technical measures to ensure Website security and accessibility (TLS, updates, logging). However, we cannot guarantee uninterrupted or error-free access, and decline liability for outages, intrusions or force majeure.
10. Consumer mediation
In the event of a dispute related to Website use, and after a prior complaint to our customer service (e-shop@catherineandre.com), you may refer the matter free of charge to a consumer mediator, in accordance with Articles L.612-1 et seq. of the French Consumer Code.
The official list of mediators is available on the website of the Commission for Consumer Mediation (CECMC): https://www.economie.gouv.fr/mediation-conso.
11. Amendments to the GTCU
We may update the GTCU at any time. The version online at the time of use applies.
12. Governing law and jurisdiction
These GTCU are governed by French law. In case of dispute, only French courts shall have jurisdiction, without prejudice to amicable settlement via mediation.
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