1. Scope of the General Sales Conditions and Definitions
These general conditions (GTC) apply to orders placed on the website's online store Catherine André available at www.catherineandre.com / shop (hereinafter the "Website") via the website Internet www.catherineandre.com .
In these Terms, the words such as "we" / "our" refer to CATHERINE ANDRE MODE UNIT [located 20 rue du Rajol BP 60252 12100 Millau, France] and references such as "you" / "your" refers to you as a user of the Website.
Please read carefully the Terms before placing your order on the Website. The access to certain parts of the website and orders placed on the latter are subject to the application of these Terms. We deeply advise you to make a copy of these Terms so that for future reference.
2. The sales contract
Your order constitutes acceptance of our offer and acceptance of such products, prices, delivery times and payment methods available. Therefore, when you confirm your order, you agree to be bound by the contract of sale.
We are committed to delivering the orders we receive in the limit of available stocks. If the product you ordered is no longer available, we will notify you and we will cancel your order for the product. In the event that only some of the products ordered are no longer available, we will process the order for the products available and we will notify you by e-mail for the unavailability of other products. Where applicable, the amount corresponding to product(s) not available will be refunded.
The photographs and texts illustrating the products are not part of the contract. If these photographs and / or texts a wrong character, responsibility for Catherine André could not be committed under this head.
Acceptance of order is subject to the approval of your payment.
If your payment should not be validated by the issuer of the credit card, or if it is proved to be fraudulent, or in case of reasonable suspicion of fraud, your order will not be accepted and will automatically be canceled.
If you do not have to comply with the provisions of these Terms and in particular Article 7 which requires that the delivered goods are returned in their original condition, or if you do not have your payment to be paid Catherine André one or other of your orders, Catherine André reserves the right to refuse orders to come.
Online purchases are for personal use or to be offered and are in no way intended to be used for resale for commercial purposes and any other purpose. We reserve the right to refuse orders when large quantities of the same item are controlled by a single consumer or to a single address.
3. The command
The minimum order is 15 (fifteen) euros excluding shipping and other costs that can add to your order.
Once you have placed an order, you will automatically receive an email confirming your order ("Confirmation Email") recalling the details. We recommend you to print this email and keep it. This email confirms that we have received your order.
4. The price and payment
The awards are presented in euros including VAT for shipment inside U.E. and delivery costs, which remain the responsibility of the user except under specific conditions.
For shipment outside U.E., prices do not include taxes and custom duties which have to be paid upon receipt according to rates applied in the country.
Delivery costs remain the responsibility of the user except under specific conditions.
Catherine André reserves the right to change prices at any time. The products will be charged based on the rates in effect at the time of registration of the order. The regulation of goods is determined in accordance with the selection method of payment during the operation and control the conditions mentioned.
5. Secure Payment
To ensure the security of payments, the company Catherine André uses secure payment of the Bank Credit Agricole (solution e-transactions). The banking data is encrypted (SSL security standard) and do not circulate in the clear over the Internet.
6. Delivery time and price
Catherine André will make its best efforts to have the order shipped within an average of three (3) to five (5) working days from the day following the validation of the buyer of his order.
Our delivery charges are:
Zone France and Corsica: - Delivery by post (So colissimo): 5 euros (less than 100 euros shopping), 10 euros (100 euros to 500 euros shopping), free shipping above 500 euros, 2 to 4 days
European Zone and Rest of World:
- Delivery by FedEx Europe (E.U.) : 15 euros, 2 to 5 open days
- Delivery by FedEx Rest of World : 30 euros, 2 to 6 open days
Colissimo is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost. In case of late delivery (after dispatch of the order, more than 11 days Colissimo), the purchaser must inform the customer service of Catherine André Internet. This information may be made by email to the following address: firstname.lastname@example.org
Catherine André transmit information to the Post Office to trigger an investigation. This investigation may take up to 21 days after it opened. If during this period, the product is found, it will be forwarded immediately to the home of the Buyer (in most cases). But if the product is not found after the 21 days of investigation, the Post considers the package as lost. In this case, Catherine André will send you a replacement product, at its expense. If the product lost were not available at this time, Catherine André would refund the amount of these products. Catherine André is not responsible for the longer delivery times due to the carrier, especially in case of loss of products or strike.
7. Returns and Exchanges
As of the date of receipt of the order, the buyer has a period of 14 days to return an item. After this period, the products will be deemed compliant and accepted by the buyer and Catherine André reserves the right to refuse an exchange or refund.
The returned item must be unworn, in its original packaging.
The package must be sent to the address below:
CATHERINE ANDRE MODE UNIT
20 rue du Rajol
12102 Millau Cedex
Return costs are the responsibility of the buyer. In this case, once the parcel returned and delivered, it will be refunded or the product returned, and conform to the rules above, excluding postage on by a recredit on your account and in case of exchange, the goods shipped.
8. Protection of personal data
Personal information is required for processing, order fulfillment and invoicing, collection of this information in the context of distance selling is required. This information is strictly confidential and are intended only Catherine André.
According to the law n ° 78-17 of 6 January 1978 relating to computers, files and freedoms, the processing of personal information collected on the site www.catherineandre.com / shop was the subject of a declaration the CNIL. The user has a right to access, modify, rectify and delete data. To exercise this right, the user must send a letter to the following address: email@example.com
9. Intellectual Property
All elements of the site Catherine André, visual, are protected by copyright and trademark. They are the exclusive property of the company CATHERINE ANDRE UNIT MODE.
The company has Catherine André for all stages of access to site, the ordering process, delivery or subsequent services, an obligation of means. Responsibility for Catherine André can not be held liable for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses, or is qualified as force majeure, in accordance with jurisprudence.
In addition, Catherine André disclaims any liability for any breach of its contractual obligations in the event of force majeure or fortuitous, including without this list is not exhaustive, strike, fire, disaster, failure and a general any event does not allow the efficient execution of orders.
In the event that any provision of this contract is null and void by a change in legislation, regulation or court decision, this does not affect the validity and enforcement of these terms and conditions of sale.
These conditions apply for the duration of the on-line services offered by Catherine André.
13. Applicable law and disputes
These general conditions of sale are subject to the French law. In case of dispute, the parties agree, before any legal action to seek a friendly solution. Only French courts are competent. The court of competent jurisdiction in any dispute will be the domicile of the defendant or, at the option of the defendant's place of actual delivery of the product.